Member Rights

As an ICHP Member, you have the right to:

• Be treated with respect, dignity and regard for your privacy;
• Be free from discrimination on the basis of race, religion, gender, age, disability, health status, or sexual orientation;
• Get information on treatment options. You should get information in a way that is easy for you to understand;
• Take part in decisions made about your health care. This includes the right to refuse treatment, except as required by law;
• Be free from any form of restraint or seclusion used as a means of coercion, discipline, convenience, or retaliation;
• Ask for and get a copy of your medical records. You can ask that they be changed or corrected;
• Get a second opinion;
• Get interpreter services if you have disabilities or if you do not speak English;
• Be told if your provider stops seeing members, or has changes in services;
• Tell others your opinion about our services. You can tell regulatory agencies, the government, or the media without it affecting how we provide covered services;
• Get medically necessary health care services according to federal law;
• Be free to use all of your rights without it affecting how you are treated

Member Responsibilities

As an ICHP Member, you have the responsibility to:

• Learn about your health benefits and how to use them;
• Be a partner in your care. This means:
  • following the plan you and your PCMP have agreed on;
  • participating in your treatment and working toward health care goals.
• Tell your PCMP if you do not understand your treatment goals. You should tell him or her if you do not agree with them, or want to change them.
• Give your PCMP the information he or she needs to give you good care. This includes signing releases of information so that your providers can coordinate your care. It also includes telling him/her about allergies, medications (prescription and over the counter), or good and bad habits that might affect your health care.
• Come to your appointments on time. You should call the office if you will be late, or if you cannot keep your appointment.
• Let your PCMP know if you have an Advance Directive, Living Will, Medical Power of Attorney or anything else that could affect your care.
• Let us know when you change your address or phone number.
• Treat others with the same courtesy and respect that you expect to be treated.